Before the first visit
A cup of tea first
Our manager comes round for an hour, free, to meet you and anyone in the family, and to write the plan with you.
Who comes
Two named carers, who between them do every visit. You meet them both before they start.
Keys
A key safe by the door, fitted free, with a code only your carers and the office know.
What we will never do
Visits under forty-five minutes, or a carer you have never met turning up on a Sunday without a phone call first.